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In case we identify an issue we inform Atlassian via: https://ecosystem.atlassian.net/servicedesk/customer/portal/14/group/84/create/435
Users who either have to upgrade their Server/DC app or are affected by a cybersecurity issue will be informed via email using the license data we have from the Atlassian Marketplace.
Disaster recovery
Internal own infrastructure
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As we don’t store any customer data (apart from installation information) on our systems a total loss of an app only means that we have to re-build the environment and let customer reinstall the app in case we also lost the database backup. A re-build should be completed within 48 hours.
CAIQ-Lite
Our own assessment regarding the CAIQ-Lite questionnaire can be found here.